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FAQ

FAQ - questions fréquemment posées

Questions fréquemment posées

Quelles sont les méthodes de paiement acceptées dans la boutique en ligne ?

Nous acceptons toutes les principales cartes de crédit, ainsi que PayPal.

Combien de temps prendra la livraison ?

Tous les envois sont expédiés dans un délai de 1 à 3 jours ouvrables. La livraison peut être attendue 2 à 7 jours ouvrables après votre commande. Cependant, en raison de retards du transporteur, ce délai peut être plus long.

Dans quelle mesure les achats dans la boutique en ligne sont-ils sécurisés ? Mes données sont-elles protégées ?

Notre site web est protégé par un certificat SSL qui garantit une communication sécurisée avec notre site.
Nous respectons toutes les réglementations de conformité PCI pour les cartes de crédit.

Expédiez-vous à l’international ?

Malheureusement, nous n’effectuons pas d’expéditions en dehors des États-Unis pour le moment.

Que se passe-t-il exactement après la commande ?

Votre commande est traitée et expédiée normalement le jour ouvrable suivant.

Pourquoi l’expédition des cannes coûte-t-elle 30 dollars ?

Nos cannes ne sont pas pliables et doivent être expédiées dans un tube de 234 centimètres. Nous pouvons placer jusqu’à 10 cannes dans chaque tube.

Vais-je recevoir une facture pour ma commande ?

Oui. Vous devriez recevoir un courriel après avoir passé votre commande. À partir de là, vous pourrez consulter votre facture.

Des questions ? Comme il est fort improbable que nous ayons pensé à tout, votre/vos question(s) est/sont valable(s) et nous sommes prêts à y répondre. Appelez-nous ou visitez notre page de contact.

Ajustements d’accessibilité

Propulsé par OneTap

Accessibility Statement for Catch The Fever Outdoors LLC

Catch The Fever Outdoors LLC is committed to providing every visitor a fair opportunity to access our information, products, and services across catchthefever.com and controlled subdomains. Our internal benchmark is WCAG 2.2 at the AA level, implemented through design standards, semantic markup, testing, and measured remediation. This benchmark is widely recognized in U.S. guidance and enforcement activity and remains the most practical reference point for building and maintaining accessible experiences.

Program scope and responsibilities

This statement covers our public website, its mobile web experience, and any page we materially control on our domain and designated subdomains. Accessibility is integrated into our product lifecycle rather than appended at the end. New features are reviewed before release, key flows are retested after deployment, and defects are triaged with severity and target timelines. Where legacy or archived materials remain online, we will provide accessible alternatives on request within a reasonable time. For components that originate from third parties—payment and shipping gateways, analytics, media players, or embedded widgets—we set vendor expectations at WCAG 2.2 AA, evaluate conformance artifacts, and document interim accommodations when a provider’s limitation affects access.

Use of OneTap

We provide the OneTap accessibility toolbar as an optional, user-activated convenience. Visitors may adjust text sizing and color contrast, highlight links, enable keyboard navigation of the toolbar, activate text-to-speech, or choose a preset profile. These adjustments can improve personal comfort; they do not replace accessible code, labels, focus order, color contrast, or content structure. OneTap is a third-party tool that, by its own terms and marketing disclosures, does not guarantee legal compliance. Our conformance objective rests on code and content that meet WCAG criteria; the toolbar is an aid, not a substitute.

Support and accommodations

If you encounter a barrier, multiple staffed channels are available. You may email support@catchthefever.com, call our dedicated support line during posted hours, or message our verified social accounts. Tell us the page, the issue, and any assistive technology involved. We aim to acknowledge within two business days and provide a substantive response with next steps within five business days, including an interim accommodation if full remediation requires engineering or vendor action. These channels are maintained to ensure no interaction is blocked while we resolve issues; they supplement, and do not replace, our duty to maintain accessible web content.

Parity across sales channels

Many of our products are also sold on major third-party marketplaces. We maintain identical pricing for the same items we sell there. Because we do not operate those platforms, interface control can vary; if a platform limitation prevents access, we will complete the transaction through an equivalent path at the same price and on comparable terms.

Testing and continuous improvement

We use a blended testing model. Automated scanning locates common code errors at scale. Expert manual testing validates keyboard operability, focus visibility and order, semantic structure, error handling, and visual contrast in real journeys. We include native screen readers and platform accessibility settings on current and recent versions of major browsers and operating systems. When behavior changes in browsers or assistive technologies, we adjust our testing profile and guidance to match user reality.

Third-party services and risk management

Where independent providers materially affect the customer journey, we request current accessibility documentation, require cooperation on remediation, and keep an alternate path available until the issue is cured. If we identify a recurring external limitation, we will either replace the module, introduce an equivalent accessible flow, or publish a timetable for a permanent fix with interim accommodations documented for support staff.

Small-business standard and reasonableness

We are a small business. We invest proportionately in accessibility and act promptly when issues surface. If a conflict arises between ideal implementation and available resources, we will prioritize critical user journeys, supply effective accommodations, and continue improving as standards and technologies evolve. We believe this approach reflects both the spirit and the practical administration of accessibility in commerce.

Feed#back, remedies, and escalation

Write to support@catchthefever.com with “Accessibility Request” in the subject line if you need an alternate format, encounter a barrier, or wish to suggest an improvement. State whether a time-sensitive transaction is involved so we can prioritize accordingly. We maintain an internal log of requests, fixes, and accommodations to ensure accountability.

Legal framework and references

We align our program to WCAG 2.2 AA, a W3C Recommendation published on 5 October 2023 that adds criteria aimed at cognition, pointer interactions, and navigation while preserving the 2.0 and 2.1 structure. The U.S. Department of Justice’s guidance continues to expect accessible web content from businesses open to the public, and recent federal actions and settlements have cited WCAG as the operative benchmark. Although legal obligations vary by context and jurisdiction, we structure our efforts to meet these widely recognized standards and expectations.

Relationship to our Terms and Conditions

This statement works in tandem with our Terms and Conditions. The Terms describe dispute procedures, governing law, available remedies, and the process for notice and cure where permitted. We will do all that is reasonably within our power, as a small business, to accommodate users and resolve barriers quickly. If a conflict appears between this statement and the Terms, the Terms control to the extent allowed by law; nothing in the Terms limits our willingness to provide effective accommodations while we remediate.

Dispute resolution, governing law, and damages limitations

To the fullest extent permitted by applicable law, our Terms and Conditions incorporate binding arbitration administered in North Carolina under the Federal Arbitration Act, with venue in a North Carolina county where we maintain operations. By proceeding with site use after clear notice and recorded assent, visitors agree to arbitrate covered disputes on an individual basis, with a waiver of class, collective, and representative actions, and agree that injunctive relief—if awarded—be limited to the claimant’s circumstances and not to or on behalf of the public at large. Monetary damages, where available, are limited to direct losses actually incurred, exclusive of punitive or exemplary damages, and capped at the lowest enforceable level permitted by applicable law and the FAA, except where a statute expressly prohibits such limitation. Equitable relief remains available to ensure access where required. These provisions are subject to enforceability rules governing online assent, unconscionability, consumer-protection statutes, and any non-waivable rights. They do not excuse us from maintaining accessible content or providing reasonable accommodations.

Eecfftive date and updates

Last updated November 6, 2025. We will revise this statement as standards evolve, vendor capabilities change, or our program matures, and we will reflect material updates here.

Sélectionnez votre profil d’accessibilité

Mode malvoyant

Améliore les visuels du site

Profil anti-crise

Réduit les flashs et les couleurs

Mode adapté au TDAH

Navigation focalisée, sans distraction

Mode cécité

Réduit les distractions, améliore la concentration

Mode sécurisé épilepsie

Atténue les couleurs et stoppe le clignotement

Modules de contenu

Taille de police

Par défaut

Interligne

Par défaut

Modules de couleur

Modules d’orientation